Frequently Asked Questions

Tracking numbers are assigned to packages when they ship (Usually within 1-3 business days.) When your package ships, you will receive an email with your tracking number and a link to check the status.

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

In a perfect world, package deliveries on time or early without any issues. However, in some cases delays occur and here are some reasons why:

Failed delivery attempts:

This occurs if there was no one there to receive the package or if the address is misspelt, incomplete, or outdated. Usually, couriers make two or three attempts to deliver your package across separate days. After these attempts, your package will most likely be stored in the courier's warehouse for 5-7 days. Please contact your local post office immediately to track it down. If your package has already been sent back to us, simply contact us so we can resend it.

Delays By Customs:

International shipments are help up in customs to check that the contents and value of the package were declared accurately. Your tracking status will update soon after your package has been cleared and released. For updates, you may also contact your local post office or delivery service provider since a local tracking number may have been provided to you for possible additional tracking events.

Marked As Undeliverable:

This happens if the courier has no access to the delivery location. Your package will then be sent back to us. If this is the case, contact us right away so we can resend your package.

Lost Packages:

One of the worst case scenarios why your package can get delayed is because it got lost along the way. Please contact your local post office first for updates. If you haven't received it yet, contact us and we'll do our best to help.

Weather Conditions:

Inclement weather can block the roads or slow down the transit time and cause a delayed delivery. Keep following up with your local post office to track the movement of your order.

Holidays:

A sudden or unexpected increase in shipment delivery volume is most common during the Q4 holiday season begins when the shopping extravaganza begins. Due to this, delivery may take longer than usual. JUSRON has no control over expected annual delayed shipping times during HallowThanksgivMas. Please contact your courier or local post office to track down your package before contacting us. If all else fails, email us and we will provide the best assistance that we can during this time of the year to help you receive your packages as soon as possible.

Your tracking number will be in your shipping confirmation email (which may be in your spam or junk folder.) If you still cannot find it, please message or email us and we will provide it to you.

If your order has just been shipped please allow 1-3 business days for tracking to update in the system.

If your order shows the first tracking scan, but has not been updated since, don't panic - the gap between the first and second scan in 90% of the transit time. This does not mean your order is delayed.

In these cases, we recommend getting in touch with the courier or shipping provider ASAP - they'll usually resend your package the next working day, or ask you to pick it up at their offices. If your order has been marked as delivered but you haven't received it, please follow these next steps:

Search around your door for a notice of attempted delivery.

Look around the delivery location. In order to protect your order from theft or weather, some delivery drivers might leave it around the bushes, in a grill, in a plastic bag, around your porch or another place where it can be protected.

Make sure someone else hasn't received your package. It's also likely that a family member that was available at your residence or a neighbor received your package.

Wait 36 hours. Sometimes shipping companies marked an order as "delivered" while the package is still in transit. If after waiting this period of time, please get in touch with the shipping company.

If all above steps were unsuccessful, please contact us immediately and we'll assist you further.

Yes! You can do so by filling in your address as the "billing address" and the address you wish to ship your order to as the "shipping address."

You have a 24 hour grace period to cancel your order once it has been confirmed.

If you haven't received a refund yet, first check your bank account, and then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.

Email us at: 

support@jusron.com

For support.